Responsible Gaming at superace

Our Commitment to Safe Play

At superace, responsible gaming is not a compliance checkbox — it is a core principle woven into every aspect of how we build and operate our platform. We believe that online gambling can be a genuinely enjoyable leisure activity when approached with awareness, control, and clear boundaries. Our responsibility is to make sure every player on superace has the knowledge and the tools to keep it that way.

We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — and we understand that behind every account is a real person whose financial wellbeing and mental health matter to us. The superace responsible gaming framework covers age verification, spending controls, activity monitoring, self-exclusion, and direct support pathways. These are not optional features — they are built into the foundation of the platform.

If at any point gambling stops feeling like entertainment and starts feeling like a burden, superace urges you to use the tools described on this page, or to contact our support team at support@superace for immediate assistance. Our team is trained to respond with empathy, discretion, and practical guidance.

18+ Age Restriction Policy

superace operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the superace platform. This policy applies to all players regardless of location within Bangladesh or payment method used.

During the registration process, all applicants are required to confirm that they are aged 18 or above. In addition, superace may request identity documents — including a National ID Card, passport, or birth certificate — to verify age at any point in the account lifecycle. Accounts where age cannot be confirmed will be suspended until verification is complete. Any winnings accumulated on an account found to belong to a minor will be voided, and deposits will be returned net of any bonuses received.

Recognising Problem Gambling

Problem gambling develops gradually. Most people who develop a gambling problem do not recognise the early warning signs until the behaviour has already become difficult to control. superace believes that awareness is the first and most important line of defence.

Gambling becomes problematic when it shifts from a leisure activity into a compulsive behaviour driven by the need to recover losses, relieve stress, or escape from personal difficulties. The financial consequences of problem gambling can be severe — and for players in Bangladesh who rely on mobile payment services like bKash and Nagad, the speed and ease of digital deposits can make overspending easier than with traditional banking.

If any of the warning signs above feel familiar, please take the self-assessment checklist in the next section and consider reaching out to the superace support team or an external helpline. Seeking help early makes recovery significantly more straightforward.

Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling screening tools. Answer honestly — this checklist is for your own personal reflection and is entirely private. If you answer "yes" to three or more of the questions below, we strongly encourage you to contact our support team or an external counselling service.

If three or more answers are "yes", please contact us at support@superace to discuss self-exclusion or limit options. You do not have to manage this alone.

Player Protection Tools

superace provides a comprehensive set of player protection tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you control over your gambling activity before a problem develops — not as a last resort after one has.

To activate any of these tools, log in to your superace account and navigate to Account Settings > Responsible Gaming, or contact our support team directly at support@superace. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period to prevent impulsive decisions.

Self-Exclusion Programme

The superace self-exclusion programme allows you to voluntarily block yourself from accessing your account for a defined period — or permanently. Self-exclusion is a serious and effective tool for players who feel that gambling is becoming difficult to control. We action all self-exclusion requests within 24 hours of receipt.

The following exclusion durations are available:

• Short-term time-out: 24 hours, 48 hours, or 7 days — ideal for a brief enforced break.
• Medium-term exclusion: 30 days or 90 days — recommended if you feel gambling habits are becoming difficult to manage.
• Long-term exclusion: 6 months or 12 months — for players who need an extended period away from the platform.
• Permanent exclusion: Indefinite account closure with no option to reopen. Recommended for players with a recognised gambling problem.

During any exclusion period, the following actions are taken automatically by superace:

• Your account is locked and login is prevented.
• All pending promotional communications (bonus offers, BPL cricket promotions, Eid campaign emails) are suspended.
• Any pending withdrawals are processed to your registered bKash, Nagad, or Rocket account as normal.
• Your account data is retained in accordance with our Privacy Policy and applicable law.

Deposit and Time Limits

Managing how much you deposit and how long you play are two of the most effective ways to keep gambling within safe boundaries. superace makes it straightforward to set and manage these limits at any time, for all supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Deposit limits cap the total amount you can add to your superace account within a rolling time window:

• Daily limit: Maximum deposit amount within any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly limit: Maximum deposit amount within any rolling 7-day window.
• Monthly limit: Maximum deposit amount within any rolling 30-day window.

Example: Setting a monthly deposit limit of ৳10,000 means that regardless of how many separate bKash or Nagad deposits you make, your total deposits cannot exceed ৳10,000 in any 30-day period. Once the limit is reached, further deposits are blocked until the window resets.

Time limits control how long you spend on the platform per session:

• Session reminder: A non-intrusive on-screen alert after a set number of minutes (e.g., 30, 60, or 90 minutes).
• Mandatory session logout: Automatic account logout after your chosen session duration is reached, regardless of ongoing play.
• Daily playtime cap: Maximum total logged-in time across all sessions within a single calendar day.

Support and Helplines

If gambling is causing you distress — financial, emotional, or social — help is available. superace strongly encourages any player who feels that gambling is becoming a problem to seek support as early as possible. There is no shame in asking for help, and early intervention makes a significant difference to outcomes.

Remember: seeking help is a sign of strength, not weakness. superace will always support any player who chooses to take a break or step away from gambling entirely. Your account, your limits, and your exclusion requests are all handled with full respect for your privacy and dignity.